TNGlobal Insider

GenAI is fast revolutionizing BFSI customer experience through personalized, efficient, and secure services. Embracing #GenAI would pave the way for seamless and personalized #CX, helping #BFSI companies achieve sustained growth, customer loyalty, and a competitive advantage in today’s digital age.

While many have jumped on the #automation bandwagon, there is often a struggle with where to start. Typically, businesses jump into solution mode without evaluating the people, processes, or ability to manage the change, making it difficult to establish the first steps to take when working through automation and #DigitalTransformation. Identifying some key…

With international expansion no longer feasible, Kopi Kenangan started to look for other solutions to increase basket size and average order value, as well as maintain a steady flow of revenue as the world shut down. B Capital’s Strategy & Operations team stepped in to think creatively and move quickly.

To effectively navigate the complexities of managing cybersecurity in today's business landscape, most companies must first prioritize awareness and training. Establishing a robust security culture is paramount, not only to safeguard their own interests but also to protect their customers' data from internal and external threats.

We list down five key learnings from the experience [of building our own #GPT-powered chatbot], both from the perspective of developing the #chatbot and linking specific context to #OpenAI’s language model to developing the context itself in such a way that would make it more cost-efficient and still effective for the overall user experience. #AI…

The hospitality industry has been embracing #AI and #IoT over the past several years. AI can support more personalized and efficient guest experiences, but it’s important to be mindful of the ethical implications. The IoT has been particularly effective in ensuring food safety and giving guests more control over hotel room environments. In addition, tools…

Transforming services from their core may seem like a mammoth task to many existing financial institutions. From operating models to mindsets, approaches to new technology should be attuned to shifting customer sentiments – so that financial services and non-banking firms can deliver and respond to markets effectively. #DigitalTransformation #FinTech…

The road to AI adoption is complex, and it’s essential to ask if AI will truly improve work efficiencies or add more work and expound existing issues. By navigating these complexities, businesses can unlock the transformative potential of #automation, #AI, and #GenAI, driving growth and profitability in an increasingly digital world.

The prevalence of #bot attacks in the #ecommerce industry poses a significant threat to #enterprises, with potential costs reaching up to millions of dollars. By implementing comprehensive #cybersecurity practices and strategies, e-commerce platforms can enhance their security posture, protect their customers, and establish themselves as trusted and secure…

In today's digital age, #esports has evolved into much more than just a pastime for #gaming enthusiasts. It has transformed into a multi-billion-dollar industry with a rapidly growing and diverse fan base, mainly composed of #millennials and #GenZ. These tech-savvy audiences are notoriously difficult to reach through traditional #advertising channels,…