TNGlobal Q&A and Interviews
TDCX’s Michael Cowell on what makes customer experience genuinely AI-native [Q&A]
TDCX Hong Kong Managing Director Michael Cowell discusses AI-assisted CX, changing frontline roles, better metrics, data residency and what makes an operation genuinely AI-native.
Global Payments’ Konrad Chan on what merchants need as payments become invisible [Q&A]
Global Payments’ Konrad Chan discusses digital wallets, cross-border payment rails, agentic commerce and the trust questions that grow as payments fade into the background.
Mario Ferro on how GFE’s Pay It Forward model could scale education funding across ASEAN [Q&A]
GFE Founder Mario Ferro explains how the Pay It Forward education-funding model assesses students, sets income-linked contributions and plans to scale across ASEAN.
Grafilab bets on sovereign AI to take Malaysia’s Neo Cloud ambitions beyond its borders [interview]
Malaysia’s first local Neo Cloud startup Grafilab sees data sovereignty, affordable AI compute and close ties to the developer community as potential advantages in a market dominated by heavily funded global players.
LG Sinar Mas COO Ariawan on Indonesia’s AI infrastructure bottlenecks [Q&A]
LG Sinar Mas Director and COO Ariawan discusses power, cooling, data readiness, hybrid infrastructure and other bottlenecks shaping enterprise AI in Indonesia.
AI training should be judged by work quality, says Tribe Academy’s Felicia Tan [Q&A]
Tribe Academy Director Felicia Tan discusses measuring AI training after 30, 60 and 90 days, preserving domain judgment, and redesigning work around AI.
AI attacks are faster, but defensive choke points remain, says Ensign InfoSecurity’s Teo Xiang Zheng [Q&A]
Ensign InfoSecurity’s Teo Xiang Zheng explains where frontier AI models still struggle during cyberattacks and which controls continue to create defensive friction.
Singapore’s Laters.com bets on payment flexibility to reshape online travel booking [interview]
Laters.com announced a $1.5 million seed round led by XBO Ventures, the investment arm of XBO.com, the global digital-asset platform, and the completion of its rebrand.
MAS spin-off Gprnt targets its next funding round [Q&A]
In an interview, Gprnt CEO Lionel Wong told TNGlobal about graduating from a central bank, scaling without ready-made data infrastructure, and where ESG reporting goes next, among others.
AppsFlyer’s Joen van Driel on reading APAC app growth beyond installs [Q&A]
AppsFlyer VP of Sales APAC Joen van Driel discusses why marketers should weigh payer behavior, long-term retention and fraud alongside app-install growth.
