J. Angelo Racoma
TDCX’s Michael Cowell on what makes customer experience genuinely AI-native [Q&A]
TDCX Hong Kong Managing Director Michael Cowell discusses AI-assisted CX, changing frontline roles, better metrics, data residency and what makes an operation genuinely AI-native.
Global Payments’ Konrad Chan on what merchants need as payments become invisible [Q&A]
Global Payments’ Konrad Chan discusses digital wallets, cross-border payment rails, agentic commerce and the trust questions that grow as payments fade into the background.
Mario Ferro on how GFE’s Pay It Forward model could scale education funding across ASEAN [Q&A]
GFE Founder Mario Ferro explains how the Pay It Forward education-funding model assesses students, sets income-linked contributions and plans to scale across ASEAN.
LG Sinar Mas COO Ariawan on Indonesia’s AI infrastructure bottlenecks [Q&A]
LG Sinar Mas Director and COO Ariawan discusses power, cooling, data readiness, hybrid infrastructure and other bottlenecks shaping enterprise AI in Indonesia.
AI training should be judged by work quality, says Tribe Academy’s Felicia Tan [Q&A]
Tribe Academy Director Felicia Tan discusses measuring AI training after 30, 60 and 90 days, preserving domain judgment, and redesigning work around AI.
AI attacks are faster, but defensive choke points remain, says Ensign InfoSecurity’s Teo Xiang Zheng [Q&A]
Ensign InfoSecurity’s Teo Xiang Zheng explains where frontier AI models still struggle during cyberattacks and which controls continue to create defensive friction.
AppsFlyer’s Joen van Driel on reading APAC app growth beyond installs [Q&A]
AppsFlyer VP of Sales APAC Joen van Driel discusses why marketers should weigh payer behavior, long-term retention and fraud alongside app-install growth.
Databricks’ Kunal Taneja on moving AI agents from pilot to production [Q&A]
Databricks' Kunal Taneja discusses the data, governance, cost and human-approval controls enterprises need to move AI agents from controlled pilots into production.
Yang Li of Vialto on where human judgment still matters in AI-assisted global mobility [Q&A]
Vialto Partner Yang Li discusses where AI can support global mobility and immigration workflows, where human judgment remains essential, and how organizations should approach transparency, privacy and accountability.
Infoblox’s Renée Burton on the criminal afterlife of expired domains [Q&A]
Infoblox Threat Intel Vice President Renée Burton discusses dropcatch domains, inherited trust and traffic, the economics of expired-domain abuse, and what enterprises should do before letting domains lapse.
