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Putting the customer first: The impact of generative AI and CX in the BFSI sector
GenAI is fast revolutionizing BFSI customer experience through personalized, efficient, and secure services. Embracing #GenAI would pave the way for seamless and personalized #CX, helping #BFSI companies achieve sustained growth, customer loyalty, and a competitive advantage in today’s digital age.
Getting started with automation
While many have jumped on the #automation bandwagon, there is often a struggle with where to start. Typically, businesses jump into solution mode without evaluating the people, processes, or ability to manage the change, making it difficult to establish the first steps to take when working through automation and #DigitalTransformation. Identifying some key…
Animoca Brands becomes official AWS Activate Provider to accelerate Web3 development
Animoca Brands, the Hong Kong-based company advancing digital property rights for gaming and the open metaverse, announced Wednesday that it has become an official AWS Activate Provider, enabling it to offer to its portfolio companies the tools, resources, content, and expert support to build on AWS and accelerate development for Web3 products and services.…
How to be a value-adding investor: A case study of Kenangan Brands
With international expansion no longer feasible, Kopi Kenangan started to look for other solutions to increase basket size and average order value, as well as maintain a steady flow of revenue as the world shut down. B Capital’s Strategy & Operations team stepped in to think creatively and move quickly.
Malaysia’s UEM acquires majority shares in Sustainable energy solutions company Cenergi
Malaysian engineering-based infrastructure and services company UEM Group Berhad has secured majority shares in sustainable energy solutions company Cenergi SEA Berhad (Cenergi) from Khazanah Nasional Berhad (Khazanah).
Vietnamese EV maker VinFast debuts on NASDAQ after completing SPAC merger
Vietnamese electric vehicle (EV) automaker VinFast Auto Ltd. (VinFast) has made a strong debut on Nasdaq on Tuesday. The stock opened at $22, more than double the $10 per share agreed with VinFast's special purpose acquisition company (SPAC) partner Black Spade Acquisition (Black Spade) that had valued VinFast at $23 billion. The stock ended at $37.06 on…
Thailand’s TrueMoney facilitates staff benefits for Charoen Pokphand (C.P.) Group and Lotus’s in Malaysia
TrueMoney, a Thailand-based e-wallet services provider, has officially facilitated with Thailand's Charoen Pokphand (C.P.) Group and supermarket chain, Lotus’s, to empower staff benefits in Malaysia. Starting from May, Lotus’s staff can enjoy the convenience of facilitated offers and benefits from TrueMoney, while C.P. Group staff will receive these…
Robocash: payment transactions in SEA will reach $54 trillion in 2027
Analysts of Robocash Group have revealed that the total volume of payments in Southeast Asia (SEA) will grow 86 percent to reach $53.9 trillion by 2027. Vietnam and Indonesia will account for the largest shares in this figure.
Animoca Brands partners CyberConnect to build decentralized social layer for Mocaverse
CyberConnect, a United States-based Web3's social network, has entered into a memorandum of understanding (MoU) for a strategic partnership with Animoca Brands, the Hong Kong-based gaming and metaverse firm, to build a decentralized social layer for Mocaverse, the non-fungible token (NFT) collection of the Animoca Brands ecosystem.
