Opinion

In this supercycle, CX is no longer just a service function; it is the risk management office. We must design 'human-in-the-loop' frameworks where AI handles the velocity, and humans provide ethical and cognitive guardrails.

How real-time, multi-agent collaboration could shape the next phase of AI-driven workplace transformation in Southeast Asia

Recovery is meant to regain cryptographic access through lawful possession of the necessary artefacts, such as an encrypted wallet file, a hardware device, partial password knowledge, or imperfectly recorded seed words.

In 2026, AI compliance is at the forefront of the contracting industry. As governments create new laws and push the implementation of AI, contractors must adopt the latest technology to remain relevant.

Ultimately, trust is not a feature; it is a foundation. To ensure AI systems are safe, effective, and aligned with human values, we must design for trust at every level—from data and models to decisions and deployments.

Just one cyber incident alone can result in millions lost from flight delays, rebookings, customer churn, and legal costs. Beyond immediate operational disruption, reputational damage can erode hard-won customer trust for years.

As cyber threats escalate, the region is charting its own path - one defined by collaboration, transparency, and operational readiness. Paying ransom may appear to buy time, but it rarely buys recovery. The stronger and more sustainable approach that one builds upon resilience, the higher the chances of ensuring that even in crisis, organisations remain…

Digital cooperation is no longer optional. It is the condition for sovereignty in an agentic world. Without it, we are left with silos, vendor lock-in, and algorithmic drift. With it, we build a future where intelligence, human or machine, serves the public good.

The real risk from AI does not come from a particular path organizations follow, but from scaling without clear ownership, oversight, and controls. The one thing these risks have in common is their potential for multiplication over time.

The last mile is emerging as a defining challenge for SMEs, as they compete to meet rising delivery expectations and an increasingly digital Southeast Asian consumer base. But these pressures also present an opportunity to keep millions of small businesses active in the digital economy. Strengthening the last mile through collective industry action isn’t…