Kata.ai is optimizing customer touchpoints through automation and intelligent engagement [ORIGIN Innovation Awards Q&A]

The company provides a conversational AI platform that enables enterprises to automate some of their operational procedures, such as customer service and helpdesk.

ORIGIN: AI as a game changer in retail, finance, and customer engagement amid increased digitalization

Given the accelerated demand for digital services including e-payments, digital fund transfers, e-commerce purchases, and customer engagement, it will be too burdensome for traditional or manual systems to manage. Thus, innovations in AI are also being tapped in order to optimize how digital transactions and engagements are carried out.