Editor’s note: TNGlobal’s reporter attended the Stripe Tour Singapore 2025 (sponsored).
Traditional professional services businesses will resemble software companies over time with the support of AI technology, according to Multiplier Holdings CEO Noah Pepper.
AI will handle repetitive tasks while humans will focus on client relationships and quality assurance, he said, adding that the convergence of information-handling businesses with software companies is also expected.
“You’ll be able to see a lot of heavy lifting, repeated work being done by machines, but there’s going to be humans involved in helping understand what the client needs, making sure the client is confident and comfortable,“ he told TNGlobal in a recent interview on the sidelines of the Stripe Tour Singapore 2025.
Multiplier is a technology company building AI-native professional services firms. Earlier in June, Multiplier publicly launched with $27.5 million in Seed and Series A funding. The Series A round was led by Lightspeed Venture Partners with participation from Ribbit Capital (led the Seed), EDBI, and SV Angel.
Multiplier said it is helping to overcome the AI adoption hurdle by acquiring specialized professional services firms and integrating custom AI automation to deliver better results for clients, drive efficiency and fuel growth.
Multiplier acquires ambitious boutique services firms, onboards them to its AI-driven practice management platform, and then iteratively and diligently works with the firms’ domain experts to uplevel the client experience and improve the scalability of the business.
In the interview, Pepper, the former Stripe business lead for the Asia Pacific region, also praised AI technology for its rapid improvement and cost reduction, calling it a “positive sum technology”.
The company aims to integrate AI and technology to improve productivity and accuracy in professional services, he said.
“There’s a wave of change happening right now, where almost every facet of the economy will be redesigned and rethought to produce better results, more quickly, in a way that’s going to make people far more productive,” he said.
On its targeted markets, Pepper said Multiplier is looking at markets with high GDP per capita, focusing on high value, niche professional services.
“If you look at the map of where there’s pretty high GDP per capita, that’s a lot of the places where we are working or looking. We have teams in places like San Francisco, Singapore.. We’ve got some stuff going on in London. I’m spending time in Hong Kong,” he said.
According to Multiplier, globally, the professional services market is valued at over $6 trillion, and is projected to grow significantly in the coming years ( for example, tax advisory services are forecasted to grow at 11.2 percent compound annual growth rate).
Tax, accounting, specialized advisory and other high-stakes professional services firms face more demand than they can supply with a declining workforce, alongside high labor costs and legacy technologies.
Pepper also said Multiplier is using Stripe’s solutions including Stripe Atlas, Stripe Connect, Stripe Billing, among others.
Multiplier scales high-impact professional services firms through the power of AI. Multiplier’s unique model entails acquiring professional services firms, like specialized tax and accounting practices, and transforming them into more scalable, profitable businesses by systematically integrating custom AI solutions, the company said in a statement in June.
Multiplier holds a library of AI and workflow components developed in-house that can be configured to fit the needs of each acquired firm. This allows Multiplier to automate critical, time-consuming tasks to increase firm efficiency and productivity and drive growth, while improving both the customer and employee experience, the company added.
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