customer experience
TDCX’s Michael Cowell on what makes customer experience genuinely AI-native [Q&A]
TDCX Hong Kong Managing Director Michael Cowell discusses AI-assisted CX, changing frontline roles, better metrics, data residency and what makes an operation genuinely AI-native.
The evolution of the customer experience
Today, the customer experience has evolved from in-store experiences to encompass all customer interactions, from first contact to becoming a loyal customer, across every platform available. It's safe to say that customer experiences will continue to evolve in the coming years because new technologies and emerging forms of interactions will shape the…
