Agora, a global provider of real-time engagement technology, announced last Thursday a strategic partnership with WIZ.AI, a Singapore-based voice artificial intelligence (AI) company, to deliver AI-powered customer engagement solutions designed for enterprises operating across languages and regions.
The duo said in a statement that this collaboration addresses the growing demand for scalable automation in customer service at a time when businesses worldwide are looking to improve efficiency and reduce costs while meeting rising consumer expectations for personalization.
The partnership brings together Agora’s ultra-low-latency communication infrastructure and conversational AI capabilities with WIZ.AI’s localized, scenario-driven voice AI technology.
WIZ.AI’s solutions are currently used by major banks, insurers, and telecom companies across Southeast Asia.
The combined platform allows enterprises to automate large volumes of inbound and outbound customer interactions while supporting real-time, natural conversations in multiple local languages and dialects.
According to Gartner, by 2029, agentic AI will autonomously resolve 80 percent of common customer service issues without human intervention, leading to 30 percent reduction in operational costs.
This forecast highlights the accelerating shift toward AI-driven, proactive customer engagement and underscores the market need for AI agents capable of operating reliably and naturally at scale, a capability the Agora and WIZ.AI partnership aims to deliver.
Jennifer Zhang, President and Co-founder of WIZ.AI, noted that the combination of Agora’s real- time infrastructure with WIZ.AI’s conversational AI models supports natural, responsive dialogues across customer touchpoints.
“Businesses want automation that goes beyond basic scripts,
“Together, we enable AI agents that understand context, can interrupt and adapt mid-conversation, and provide consistent service across regions,” she added.
Tony Zhao, Chief Executive Officer and Co-founder of Agora, said the partnership with WIZ.AI allows enterprises to implement conversational AI that can handle the complexity of real-world interactions at scale.
“Our collaboration is about delivering AI agents that are reliable, multilingual, and capable of real-time communication even under challenging network conditions,
“Enterprises can use this technology to enhance service levels while managing operational costs,” he added.
The solution is designed for sectors such as financial services, telecommunications, and retail, where managing large-scale customer interactions efficiently is a critical competitive factor.
By integrating AI agents into their engagement strategies, enterprises can reduce reliance on human agents for routine queries and outbound communications while maintaining or improving customer satisfaction.
Agora’s conversational AI tools allow developers to build and deploy real-time voice agents using any large language model with features including intelligent interruption handling and ultra-low-latency response times.
Meanwhile, WIZ.AI’s voice AI technology provides the contextual understanding and language localization necessary for customer interactions in diverse markets.
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