OneDirect
India’s Gupshup acquires omnichannel customer service platform OneDirect for global businesses
Gupshup, an India-based conversational engagement firm, announced Thursday the acquisition of OneDirect, the omnichannel, artificial intelligence (AI)-enabled customer service platform of choice for brands in India, South East Asia and the Middle East. The acquisition strengthens Gupshup’s suite of conversational solutions and enables superior omnichannel…
