Gupshup
India’s Gupshup acquires omnichannel customer service platform OneDirect for global businesses
Gupshup, an India-based conversational engagement firm, announced Thursday the acquisition of OneDirect, the omnichannel, artificial intelligence (AI)-enabled customer service platform of choice for brands in India, South East Asia and the Middle East. The acquisition strengthens Gupshup’s suite of conversational solutions and enables superior omnichannel…
US’s Gupshup acquires Singapore conversational AI platform Active.Ai
Gupshup, a United States-based conversational engagement firm, announced Tuesday the acquisition of Active.Ai, a Singapore-based conversational artificial intelligence (AI) platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for banking, financial services, and insurance solutions (BFSI)…
