Toku Ltd., a Singapore-incorporated artificial intelligence (AI)-powered customer experience (CX) platform, has launched its initial public offering (IPO) and listing of its ordinary shares in the capital of the Company on the Catalist Board of the Singapore Exchange Securities Trading.
The firm said in a statement on Wednesday that it plans to accelerate growth through a partner-led go-to-market model designed for scale, continued investment in its AI capabilities, and geographic expansion into the Middle East, Europe and North America.
The company is also pursuing strategic acquisitions that complement its technology portfolio or accelerate entry into new markets.
The company expects to allocate a portion of the proceeds towards accelerating the expansion of its AI-powered 360° CX platform, including investments in proprietary technology development, research and development initiatives, talent acquisition, channel partner ecosystem development, and expansion into strategic markets across Asia Pacific (APAC), Latin America (LATAM), Middle East & North Africa (MENA) and Europe.
In addition, part of the proceeds will be set aside as a cash reserve to strengthen the Company’s financial position, enhance liquidity, and ensure sufficient working capital to support ongoing operational requirements.
The company also expects to deploy a portion of the proceeds towards potential strategic acquisitions, partnerships and general corporate purposes, in line with its broader growth and market expansion strategy.
A portion of the proceeds will further be used for the repayment of shareholders’ loans.
“The way enterprises manage customer engagement is undergoing a fundamental shift. What were once separate systems for operations, sales, and marketing interactions are now converging into unified platforms, with AI acting as an accelerant,” said Thomas Laboulle, Founder and Chief Executive Officer of Toku.
“This shift is particularly significant in regions like Asia Pacific, where local complexity has historically limited the effectiveness of global incumbents. Toku is built to capture this opportunity,
“We combine cloud communications expertise with AI designed specifically for markets with multiple languages and diverse regulatory environments,” he added.
Incorporated in Singapore in December 2017, Toku develops technology specifically designed for complex and fragmented markets.
The firm provides enterprise customers with a comprehensive 360° CX platform to seamlessly orchestrate all conversations across voice, chat, email and other digital channels, while navigating complex regulatory, linguistic and infrastructure requirements.
Unlike global incumbents who typically prioritize standardized solutions deployed uniformly across all markets, Toku differentiates through deep telecommunications expertise, localized AI, and compliance-driven delivery. Toku’s products and solutions suite includes transcription, summarization, sentiment analysis, and conversation analytics, which deliver high accuracy in multilingual environments such as those across APAC.
The end-to-end platform also integrates conversational AI along with Agentic AI for reasoning, multi-step autonomy, and API-driven actions, enabling enterprises to manage customer interactions securely and at scale across channels and jurisdictions.
The platform serves enterprise clients across diverse industries including financial services, healthcare and shared economy services as well as government agencies, with operations spanning 34 countries in Asia Pacific, Latin America, the Middle East and North Africa.
The company controls its entire technology and solution delivery stack, from connectivity infrastructure through to AI applications and professional services implementation, reducing reliance on third-party providers and enabling faster innovation cycles.
According to Frost & Sullivan, the global contact center solutions market is projected to reach $21.58 billion in revenue by 2030, growing at a compound annual growth rate of 12.8 percent from $10.52 billion in revenue in 2024.
In Asia Pacific specifically, Contact Center as a Service (CCaaS) revenue is expected to grow at 13.6 percent of compound annual growth rate (CAGR) from 2025 to 2030.
“As enterprises increasingly prioritize intelligent, compliant customer engagement, the market opportunity continues to expand,
“This listing enables us to accelerate investment in AI, grow our partner ecosystem, and pursue strategic acquisitions. We welcome new shareholders to join us as we capitalize this significant growth opportunity,” Laboulle added.
Lim Hwee Hua, Non-Independent Non-Executive Chairman of Toku, said with data sovereignty and responsible AI becoming strategic priorities across both public and private sectors, Toku is well-positioned to meet the region’s growing demand for trusted, compliant citizen and customer engagement.
The company has received indications of interest from Lim, Lion Global Investors Limited (as investment manager for and on behalf of its clients), Amova Asset Management Asia, Ginko-AGT Global Growth Fund and pre-IPO investors, namely Asdew Acquisitions Pte Ltd, ICH Synergrowth Fund and Mr Han Seng Juan to participate in the offering. Lim is the Non-Independent, Non-Executive Chairman of the Board of the company.
The IPO involved 65 million invitation shares, comprising of 2 million public offer shares at S$0.25 ($0.19) per share and 63 million placement shares at S$0.25 ($0.19) per share.