Boost, a Malaysian digital bank and fintech company, has announced enhancements to Boba AI, its agentic AI platform that enables customers to complete everyday banking tasks through chat and voice interactions across the Boost app and Boost Bank app.

In a statement on Monday, Boost said a key update is Boba Voice, a 24/7 AI-powered voice service launched in May 2026. Since introduction, Boba Voice has handled 90 percent of incoming customer enquiries, with more than 80 percent resolved during the first interaction without requiring escalation to a human agent. Waiting times have been reduced to as little as three seconds.

Since January 2026, more than 30,000 customers have interacted with Boba AI across the Boost app, generating close to 100,000 requests. Beyond answering questions, Boba AI enables customers to open bank accounts, complete onboarding and eKYC, pay bills by retrieving real-time outstanding balances, and resolve enquiries within a single conversation. As a result, Boba AI has reduced the process to navigate multiple screens or manually complete routine processes.

Sheyantha Abeykoon, Group CEO of Boost, said AI is moving beyond simply answering questions to actually getting work done. As one of the early adopters of agentic AI capabilities in Malaysia’s digital financial services sector, Boost is continuing to improve its AI agents to help make banking simpler, faster, and more intuitive.

Boost plans to continue expanding Boba AI capabilities, with future enhancements focused on enabling AI agents to undertake a broader range of financial tasks on behalf of customers.

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