Adyen, a global financial platform, has on Thursday announced its partnership with Eats365, a Hong Kong-based restaurant point-of-sale (POS) provider, to streamline payment solutions for food and beverage (F&B) businesses.

This collaboration will simplify operations for Eats365 merchants and users throughout the supported regions, the duo said in a statement.

Through 365pay, Eats365’s integrated payment solution, F&B merchants can now access Adyen’s comprehensive payment offerings, streamlining the entire process from ordering to payment across all channels.

This integration is made possible by Adyen for Platforms, a payment solution tailored for platforms and marketplaces like Eats365 to address the financial and operational challenges faced by their business users.

It is noted that 365pay is currently being rolled out to merchants in Singapore and Hong Kong, followed by other parts of Asia Pacific, Europe, and North America soon after.

Thanks to Adyen’s global reach, this partnership aims to benefit thousands of restaurants globally.

By integrating Adyen’s technology, 365pay extends payment support to all of its available restaurant payment flows, regardless of online and offline transactions.

This enhancement ensures the flexibility needed for an industry where traditional payment gateways often fall short in meeting diverse payment needs.

By taking their merchants’ needs to heart, this new service furthers Eats365’s value proposition to its merchants.

It streamlines operations by simplifying their experience and daily workflows, and making payment as seamless as any other part of their operations, regardless of whether transactions occur at the cashier in traditional settings, through online order applications, or via self-service kiosks.

The collaboration also introduces a consolidated financial reporting system for F&B establishments.

Detailed transaction reports within the Eats365 ecosystem allow businesses to track payment costs and charges per-transaction, monitor bank settlement progress, and simplify reconciliation processes.

This reduction in administrative workload is particularly valuable in an industry characterized by high transaction volumes and generally lower average values.

The partnership also streamlines the traditionally cumbersome know your customer (KYC) onboarding process through a digitalized approach.

With Adyen’s support, Eats365 merchants can now onboard faster—often within 48 hours—and start accepting payments sooner, particularly beneficial for new outlets.

With Adyen’s global contract model and the integration it provides to 365pay, F&B businesses now can expand into new markets seamlessly.

This approach allows them to offer locally relevant payment methods without additional integrations.

“Eats365’s mission has always been to bridge operational gaps in F&B businesses with innovative, user-centric technologies,

“With the launch of 365pay in 2024, Eats365 extended its reach, enabling finance managers to benefit from the system’s technology,” said Wilson Lee, Founder and Chief Executive Officer, Eats365.

According to him, the integration with Adyen streamlines payment operations and ensures a secure, seamless experience for customers.

Ben Wong, General Manager, Southeast Asia and Hong Kong, Adyen, said the firm is excited to partner with Eats365 to bring payments innovation to the F&B sector, helping businesses overcome operational and manpower challenges inherent to the industry and ultimately operate more nimbly in both front and back of house settings.

Founded in Hong Kong, Eats365 is a global technology company dedicated to revolutionizing the F&B industry with a comprehensive suite of solutions.

These include POS systems with 13+ expansion modules, such as BYOD scan-to-order solutions, kitchen display systems, self-service kiosks, and more.

Launched in 2024, 365pay serves as a powerful payment gateway aggregator and platform, integrating multiple gateways and payment methods.

It enhances operational efficiency, ensures secure transactions, and empowers businesses with scalable, user-centric payment capabilities tailored to the modern F&B landscape.

Adyen provides end-to-end payments capabilities, data-driven insights, and financial products in a single global solution.

With offices around the world, the firm works with the likes of Meta, LVMH, SHEIN, Uber, L’Oréal, Cathay Pacific, Grab, Klook, and Singapore Airlines.

The cooperation with Eats365 as described in this merchant update underlines its continuous growth with current and new merchants over the years, said the statement.

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