Vouch, Singapore-based hotel operations management solutions provider, has recently closed a funding round of $2.5 million to accelerate its artificial intelligence (AI) development.
In a statement on Tuesday, the firm announced the expansion of its product suite with innovative AI-powered features.
These enhancements, designed to significantly boost operational efficiency and drive revenue growth for hotels, mark a significant step forward for the hospitality industry.
“We understand that dealing with complicated tech implementations can significantly drain a hotel’s time and resources,
“That’s why we designed our solutions to be the fastest to deploy and the easiest to use in the market.” said Joseph Ling, Founder and Chief Executive Officer of Vouch.
“As exciting as AI is, our focus has always been on delivering tangible results, not just showcasing advanced technology but harnessing it to create meaningful improvements for our clients,” he added.
As part of the expansion, Vouch’s Guest Experience Platform now boasts a new rapid one-click setup, reducing platform development time from weeks to hours as AI streamlines the process by auto-populating content, eliminating the need for manual configuration.
Another key enhancement is the Guest Experience Platform’s multi-language AI support, which eliminates language barriers by accurately translating requests and responses in real-time.
Guests can now submit requests, such as dietary preferences or requirements, in any language, while hotel staff respond seamlessly in their own – guaranteeing guest needs are fully understood and met.
In addition to streamlining operations, Vouch’s AI upselling tool helps hoteliers maximize revenue potential by taking the guesswork out of upselling.
By analyzing guest behavior, Vouch AI anticipates what guests want and recommends high-performing room service pairings, upgrades, and add-ons.
It even optimizes item names and descriptions to boost conversions.
Beyond guest interactions, Vouch has also integrated AI into its backend task management system, enabling hotels to automate routine tasks and streamline workflows for greater efficiency.
From automating housekeeping tasks to managing maintenance requests, hotels can now enhance operational efficiency, freeing up staff to focus on delivering exceptional guest experiences.
“Businesses today seek both efficiency and adaptability, and Vouch’s AI-driven solutions deliver on both fronts. Their strategic focus on rapid deployment and minimizing disruption addresses a key pain point in the hotel industry,
“We believe this unique approach positions Vouch as a market leader by enabling hotels to seamlessly adopt innovation, without the usual barriers of managing complex change,” said Tiang Lim Foo, Partner at Forge Ventures.