Indonesian insurtech firm PasarPolis has announced a major expansion of its strategic partnership with GoTo Group’s on-demand service firm Gojek, to expand insurance access in Indonesia.
This collaboration underscores PasarPolis’ mission to democratize insurance by making it accessible to millions of Indonesians, PasarPolis said in a statement.
By leveraging GoTo’s extensive digital ecosystem, PasarPolis will offer a range of seamless and affordable insurance solutions that integrate directly into everyday services like mobility, delivery, and logistics.
PasarPolis, through its strategic partner PT Pasarpolis Insurance Broker, secured this collaboration through a competitive tender process.
The partnership includes a range of insurance products such as SafeTrip, which provides protection for users traveling with Gojek’s mobility services.
It also covers package delivery insurance for GoSend, large-scale goods delivery insurance for GoBox, and business to business to consumer (B2B2C) delivery service insurance for GoKilat.
All of these are integrated within PasarPolis’ full-stack ecosystem, with Tap Insure serving as the underwriter for the insurance products.
PasarPolis Insurance Broker will provide insurance brokerage by cooperating with PasarPolis to cover hundreds of millions of trips annually.
Utilizing its advanced technology platform, Pasarpolis Insurance Broker can efficiently manage this growing volume by automating policy issuance and claim processes, ensuring efficiency and scalability.
The platform’s ability to issue up to around one hundred policies per second, guarantees users experience simplicity and speed in obtaining insurance coverage.
The seamless claim process also enhances customer satisfaction, providing a hassle-free experience, said the statement.
“Insurance plays a crucial role in our commitment to offering consumers and our driver-partners a secure and seamless experience,
“Hence, we continue to collaborate with various reputable insurance providers, including Pasarpolis Insurance Broker, that allow us to deliver high-quality digital insurance solutions that safeguard our consumers’ daily activities, whether travelling, sending packages, or transporting goods,” said Steven Halim, Head of Transport and Logistics at Gojek.
According to him, this collaboration is a testament to the firm’s commitment to prioritizing consumers’ safety and satisfaction.
He also said that providing protection through insurance is one of the three pillars of the #AmanBersamaGojek (#SafeWithGojek) initiative.
“The other two pillars, education and technology, serve as preventive measures to mitigate safety risks.
“We are committed to continuously educating our driver partners on critical topics such as safe driving, first aid, and anti-sexual harassment, utilizing both in-person sessions and online training modules available in the driver app,” he added.
Furthermore, he said the firm continuously enhance their technology with features like the emergency assistance button and share-my-trip feature to ensure safety during trips.
“Together, these pillars create comprehensive safety measures within the Gojek ecosystem,” he added.
Peter Van Zyl, President at PasarPolis, said they are excited to collaborate with Gojek as part of GoTo Group, a prominent leader in Indonesia’s digital ecosystem.
“This partnership is a testament to our commitment to offering innovative, affordable and accessible insurance solutions for everyone across all market segments,
“By integrating our advanced technology platform with GoTo’s services, we aim to provide seamless and scalable insurance experiences that meet the evolving needs of millions of users simply in just a tap away,” he added.
It is noted that PasarPolis has been collaborating with GoTo’s ride-hailing platform Gojek since 2018, offering insurance solutions to Gojek’s vast user base.
This partnership has played a crucial role in making insurance products accessible and affordable to millions of users.
In September 2020, PasarPolis also secured $54 million in Series B funding from investors including Leapfrog Investments, Xiaomi, Argor (formerly Go-Ventures), IFC, Alpha JWC, SBI Investment and Intudo Ventures.