Choco Up, a Singapore-based revenue-based financing (RBF) and growth platform, has announced a strategic partnership with Set Sail AI, a Hong Kong-based intelligent contact center solution, to facilitate the adoption of generative artificial intelligence (AI) solutions among businesses and merchants.

The duo said in a statement on Wednesday that through this collaboration, Set Sail AI’s customers will gain access to Choco Up’s RBF platform, enabling the expansion of sales, marketing, and distribution channels for generative AI technology in Hong Kong and beyond.

This partnership is designed to help businesses adopt generative AI contact centre solutions, allowing them to unify customer care and lead generation, drive sales, and provide a more holistic customer experience.

With the potential to boost global economic output by up to $4.4 trillion annually, the firms noted generative AI transforms various sectors through enhanced productivity, personalized marketing, and improved customer service.

Cited studies, they said generative AI could reduce human-serviced contact volumes by up to 50 percent and enhance productivity in marketing functions by 5 percent to 15 percent.

According to the statement, Set Sail AI provides advanced solutions to shopping malls, retail brands, public sectors, and large enterprises.

The premier product, the software as a service (SaaS) Gen AI Agents Building Platform, allows businesses to create customized AI agents for sales, customer service, email responses, and booking management.

Annually, Set Sail AI manages about 120 million inquiries, significantly reducing customer wait times by over 98 percent and transforming interactions into transactions across various domains.

Meanwhile, with a proven history of offering swift and flexible financing solutions, Choco Up supports rapidly growing companies without requiring equity.

To date, Choco Up has financed over 1 billion in gross merchandise value in Asia Pacific.

This financing has been pivotal in helping clients increase monthly revenue, launch new products, expand user bases, grow workforces, and achieve successful acquisitions.

“We are so excited to be partnering with Choco Up, and helping our customers unlock the massive opportunities and scale powered by generative AI,

“We are passionate about solving human problems through technology, and working with a partner like Choco Up is in line with our business goals in delivering Generative AI to Hong Kong and beyond,” said Jovian Ling, Co-Founder and Director of Set Sail AI.

Percy Hung, Founder and Chief Executive Officer of Choco Up, shared the partnership with Set Sail AI is a significant step in empowering businesses in Hong Kong and beyond to adopt the digital tools they need to scale and thrive.

He noted generative AI has the potential to significantly enhance business operations, from increasing customer engagement to driving sales and improving efficiency.

“For Choco Up, this collaboration aligns with our mission to support technological innovation and growth across the region,

“By providing flexible and non-dilutive financing solutions, we help businesses unlock the full potential of generative AI, ensuring they have the resources needed to implement and benefit from this transformative technology,” he added.

Founded in 2015, Set Sail AI is a AI Chatbot company providing solutions to clients such as KMB, MTR, CLP, and numerous government departments and public service sectors.

The firm has deployed over 200 omni-channel and AI solutions.

Choco Up is a firm provides fast, flexible, and zero-equity working capital solutions to businesses.

The firm is based in Australia, Malaysia, Singapore and Hong Kong.

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