Brainfish, an Australia-based artificial intelligence (AI)-powered customer support platform for online businesses, has raised AUD 3.85 million ($2.5 million) in its second funding round to double down on its product innovation and accelerate its international expansion.

The firm said in a statement on Monday that the raise was led by Peak XV Partners’ Surge with participation from Macdoch Ventures, Black Sheep Capital, Justus Hammer (the Chief Executive Officer of MadPaws), and angel investors in the Australia and United States, bringing Brainfish’s total capital raised to $5 million in a 12 month period.

‍Launched in April 2023 by ex-SiteMinder product builders Daniel Kimber (Chief Executive Officer) and Ajain Vivek Thankaswamy (Chief Technology Officer), Brainfish enables businesses to answer and resolve customer queries in real-time.

Experiencing the unique challenges of customer support models and systems first-hand, the duo founded Brainfish to turn the industry on its head.

“Customer support hasn’t changed in decades, and whilst tooling is better, people today want quick answers that are accurate and contextualized,

“With the backing of the Peak XV team, we’re able to continue pushing the boundaries of customer support and save businesses countless hours by delivering a superior product that works from the very top of the customer funnel. Bad bot answers just won’t suffice anymore,” ‍said Daniel Kimber, Chief Executive Officer and Co-Founder of Brainfish.

According to the statement, the company has seen a 65 percent month-on-month growth trajectory since its entry to market 12 months ago and already services more than 300,000 users globally across software companies and marketplaces, including ASX-listed Mad Paws and Airtasker – one of Australia’s fastest growing technology businesses.

Brainfish’s proprietary AI search function combines a business’s knowledge with contextual understanding of the customer to deliver personalised answers instantaneously.

With this technology, companies can handle large volumes of customer queries with efficiency and quality.

“We started Brainfish with the mission to alleviate the frustrations of the support experience, and provide customers with the technology to solve their own problems – our AI-first platform does just that,

“The market has responded incredibly well to our product in its first year, and we’re firmly focused on growth to continue redefining the customer support landscape,” Kimber added.

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