Indonesia-based logistics service provider J&T Express has announced its partnership with multi-category classifieds and recommerce marketplace Carousell Singapore, to provide more convenient door-to-door delivery services for sellers and buyers.

J&T Express said in a statement that J&T Express Singapore is the first logistics service provider exclusively integrated into the Carousell Singapore platform to enhance its current online-to-delivery experience.

Tracy Liu, Sales and Marketing Director of J&T Express Singapore, said that the move is in line with the firm’s aim to expand its network and support more local users to fulfil their logistic needs.

With J&T Express Singapore, Carousell sellers, both small businesses and everyday Singaporeans, now have a more convenient way to arrange for shipping with the fully-integrated pick-up service options featured directly on the item’s listing page and enjoy affordable and reliable delivery services with real-time tracking and tracing.

J&T Express Singapore will do the heavy lifting by offering flexible doorstep pick-ups for Carousell sellers and allow the consolidation of multiple orders into one pick-up arrangement.

In addition to a dedicated customer service team that addresses customer enquiries and provides efficient solutions, parcels will be insured and delivered with up to three delivery attempts, ensuring greater safety and security of the parcel.

J&T Express Singapore brings to this strategic partnership its extensive experience and technical know-hows in partnering with e-commerce platforms to provide efficient and seamless logistics solutions.

As part of this collaboration, an API integration was developed to power the integrated delivery feature, so that the users can simply enable the shipping to schedule pick-up directly through the Carousell app or website.

“With J&T Express’ proven track record in door-to-door delivery services, our partnership aims to deliver more than just items, but a seamless and convenient experience for both buyers and sellers on Carousell,” said Vishal Salunkhe, Vice President and Head of Goods, Carousell.

According to him, the goal at Carousell is to make transacting in a secondhand marketplace as convenient and trusted as any e-commerce platform, so that secondhand can truly be the first choice.

Carousell is currently used by 1 in 3 Singaporeans monthly, from everyday Singaporeans selling underutilized items at home to small businesses.

J&T Express Singapore meets the needs of both Carousell sellers and buyers by accommodating to their lifestyle and simplifying the delivery process.

This partnership is a milestone for J&T Express Singapore to strengthen innovation and build a stronger network.

Looking ahead, J&T Express said it will continue to invest in its operations in the region and globally, to ensure it can deliver efficient and quality express service.

It said its global network enables the company to best meet the fast-growing needs of cross-border e-commerce retail markets, connecting marketplaces and merchants to new markets and consumers.

J&T Express is a global logistics service provider with leading express delivery businesses in Southeast Asia and China.

Founded in 2015, J&T Express’ network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the United Arab Emirates (UAE), Mexico, Brazil and Egypt.

Carousell is part of Carousell Group, the multi-category platform for secondhand in Greater Southeast Asia.

Founded in August 2012 in Singapore, the group has a leading presence in seven markets under the brands Carousell, Cho Tot, Laku6,, OneShift, Ox Luxe, Ox Street, and Refash, serving tens of millions of monthly active users.

Carousell is backed by investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

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