Indonesian telecommunications firm Telkomsel and Chinese computer application firm Tencent Cloud have signed a strategic partnership on artificial intelligence (AI) and cloud-based solutions development to improve customer experience.
The duo said in a statement on Friday that the partnership will see Telkomsel harnessing various business to business (B2B) and business to consumer (B2C) solutions such as AI generated content (AIGC), AI translation, and electronic know-your-customer (e-KYC) solutions like Palm Verification, and other AI capabilities.
Tencent Cloud will also support cloud cost optimization for Telkomsel, including public and hybrid cloud collaborations with Telkomsel.
“The partnership demonstrates Telkomsel’s commitment to optimizing our business operations and enhancing customer experiences through innovative digital solutions,
“It also aligns with our vision to accelerate Indonesia’s digital transformation and improve its technology sector,” said Wong Soon Nam, Director of Planning and Transformation of Telkomsel.
Meanwhile, Poshu Yeung, Senior Vice President, Tencent Cloud International, added that the firm excited to expand its partnership with Telkomsel in the area of AI, cloud, and eKYC solutions.
“We hope the partnership will accelerate the adoption of more efficient and secure digital solutions to support digital transformation across various use cases,” he added.
The Telkomsel-Tencent Cloud partnership covers three main items: eKYC solution development in the form of Palm Verification for B2B segment; AIGC and AI translation development; cloud cost optimization.
According to the statement, Telkomsel and Tencent Cloud now provide Palm Verification technology for the B2B segment that can improve the security and reliability of their digital identification systems.
Both companies are also developing AIGC, AI Translation, and other AI-based capabilities for B2B and B2C segments.
Tencent Cloud will support cloud cost optimization for Telkomsel, including public and hybrid cloud collaborations with Telkomsel.
This partnership allows Telkomsel to improve its operational efficiency and digital infrastructure scalability to provide faster, more stable, and cost-effective services.
The partnership is a continuation of their previous digital innovation efforts. Telkomsel and Tencent Cloud previously succeeded in pilot testing the Palm Verification technology for B2C customers at Telkomsel’s GraPARI outlets in 2024.
The partnership will see this technology extended to the B2B enterprise segment as part of Telkomsel’s business solutions strategy.
By leveraging the expertise and technology of both companies, the partnership is expected to provide efficient, intelligent, and value-added services for Indonesian customers.
Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries.
Through its extensive global infrastructure, the firm provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, big data analytics, AI, internet of things (IoT), and network security.
Telkomsel is a digital telecommunications service provider in the region.
With 29 years of establishment, the firm operates with support from over 269,000 base transceiver station (BTS) and serves more than 158.4 million mobile customers and over 9.4 million fixed broadband customers (IndiHome-B2C) across Indonesia.
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