The National Competition Commission, under Vietnam’s Ministry of Industry and Trade, has issued an administrative penalty of VND1.36 billion ($51,700) against Grab Vietnam, under Singapore-based superapp Grab, for violations of consumer protection law.

In a statement last Friday, the commission said a major violation was Grab’s failure to give consumers a choice over whether their information could be shared, disclosed, or transferred to third parties.

Another one was Grab has included prohibited clauses in general transaction conditions. Grab also failed to disclose influencer sponsorship arrangements to consumers, did not display consumer feedback and ratings fully and accurately.

Besides, the commission said Grab failed to specify the effective date in general transaction conditions, and did not publicly disclose policies and mechanisms applicable to vulnerable consumers.

The National Competition Commission also asked Grab to cease the violations, conduct an internal review, and ensure full compliance with consumer protection regulations. Grab said it has rectified the violations and paid the fine.

Singapore-based super app Grab‘s revenue in 2025 grew 20 percent year on year, reaching a record $3.37 billion.

In 2025, Grab generated $1.04 billion in revenue from Malaysia, the only market exceeding $1 billion. Other leading markets were Singapore with $727 million, Indonesia with $715 million, the Philippines with $316 million, followed by Thailand and Vietnam with $288 million and $255 million, respectively.

Southeast Asia’s “super app” Grab earns revenue $3.37B in 2025, Malaysia remains biggest market