As many as 85 percent of affluent and high-net-worth investors in Malaysia use AI tools for finance and investment, ranking the country third among ten markets surveyed, according to HSBC.
In a statement on Monday regarding its survey of affluent and high-net-worth individual investors, HSBC said Malaysia’s figure on the same level with mainland China. It trailed only India at 86 percent.
Meanwhile, 58 percent in Malaysia say their ideal financial decision-making approach combines AI with human professional expertise, Malaysia’s AI adoption in finance exceeds the global average of 73 percent across surveyed markets.
Beyond finance, Malaysian investors also use AI for work and career at 64 percent and personal development at 64 percent. Across generations, Millennials aged 30 to 45 record the highest AI use for financial and investment decisions at 89 percent, followed by Gen Z aged 21 to 29 at 86 percent, Generation X aged 46 to 61 at 85 percent, and Baby Boomers aged 62 to 69 at 78 percent.
Despite strong AI adoption, financial professionals and institutions remain the leading source of investment ideas at 65 percent. They are also the most influential factor in investment decisions at 39 percent, more than double the influence attributed to AI tools at 16 percent.
Regarding their decision on human factors, 85 percent of Malaysian respondents cite reassurance and 76 percent cite strategic expertise. Specific tasks valued in human professionals include spotting mistakes in AI-generated data at 31 percent, providing personalized interpretation of complex data at 31 percent, and applying judgement and validation at 30 percent.
Besides, 57 percent of Malaysian respondents say AI makes them feel more in control of their investments, compared with 21 percent who say it makes them feel less in control. About 54 percent say AI makes them more willing to take calculated risks, more than double the 25 percent who say it makes them more cautious.
HSBC Malaysia is advancing its Human-AI hybrid approach through the launch of Wealth Intelligence, a generative AI-enabled platform that analyses and summarizes insights from data sources, including HSBC’s in-house views, market commentary, and unit trust fund analysis, to support customer conversations.
Linda Yip, Country Head of International Wealth and Premier Banking at HSBC Malaysia, said technology provides speed while human connection builds trust. The future of banking can feature a partnership between AI-driven insights and human expertise.
76% of Singapore investors use AI for finance, still seek human advisers for final decisions: HSBC