VinFast Auto India, the Indian subsidiary of Vietnam-based electric vehicle firm VinFast, has announced a strategic service collaboration signing with myTVS, an automotive service provider in the country.
As part of its commitment to enhancing customer experience, VinFast aims to establish 120 Extended Service Workshops by partnering with potential service providers to boost its aftersales operations across India, VinFast said in a statement on Monday.
In addition to the upcoming VinFast Dealership and Service Network, this collaboration is aimed to significantly strengthen VinFast’s after-sales service and charging network across the country, ensuring customers have access to convenient maintenance and support services as the company accelerates its growth in the Indian electric vehicle market.
Under this strategic collaboration, myTVS will ensure VinFast Customers receive comprehensive service coverage across India.
The association focuses on delivering exceptional service quality through workshops equipped with genuine parts, advanced diagnostic and repair equipment, and highly trained technical personnel.
“At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies,
“This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction,” said Pham Sanh Chau, Chief Executive Officer, VinFast Asia.
“By establishing this robust service infrastructure, we are not only supporting India’s transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability, and exceptional service standards,” he added.
Natarajan Srinivasan, Chief Executive Officer, myTVS, said VinFast bring their innovative electric vehicles to India and myTVS is delighted to partner with them.
“We are confident that this unique partnership will enable VinFast to scale growth backed by our technology powered after-sales service platform，
”This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India’s automobile sector，” he added.
As VinFast prepares for its product launch in India, the partnership with myTVS reinforces its focus on delivering a holistic customer experience, said the statement.
It noted that both companies will work closely on network expansion, training, and consumer support initiatives to create a strong and reliable after-sales ecosystem.
VinFast, a subsidiary of Vingroup JSC, one of Vietnam’s largest conglomerates, is a pure-play electric vehicle manufacturer.
VinFast’s product lineup today includes a wide range of electric sports utility vehicles (SUVs), e-scooters, and e-buses.
The firm is currently embarking on its next growth phase through rapid expansion of its distribution and dealership network globally and increasing its manufacturing capacities with a focus on key markets across North America, Europe and Asia.