Igloo, a Singapore-based regional insurtech, has launched Igloo tech solutions to boost insurance operations in Southeast Asia.
The firm said in a statement on Monday that building on its success in embedded insurance, sales intermediaries and consumer spaces, the firm’s new business line offers insurers and brands a comprehensive suite of digital tools designed to unlock new revenue streams, streamline operations, adopt artificial intelligence (AI) capabilities and enable scalable growth.
Cited McKinsey’s 2025 Global Insurance Report, the firm noted that emerging trends and advances in generative AI are opening new opportunities to modernize and streamline the entire insurance value chain, thereby forcing insurers to rethink how they design, price and deliver products.
Igloo said it aims to be a trusted partner for insurers and brands in maximizing these growth opportunities through its insurtech solutions.
To date, over 75 insurer and business partners from industries as varied as fintech and ecommerce to logistics and telecommunications employ Igloo’s technology in various forms to expand revenue streams, alleviate operational inefficiencies or access new capabilities without building out tech teams or infrastructure.
“Given that Asia Pacific (APAC) insurers allocate only 2-3 percent of their gross written premiums (GWP) to technology, the industry faces a significant digital gap,
“Enhancing digitalization capabilities is not optional. It is imperative in today’s landscape. Igloo Tech Solutions is designed to bridge this divide, offering insurers the tools they need to modernize operations, enhance customer experiences, and drive rapid growth,” said Raunak Mehta, Igloo Co-Founder and Chief Executive Officer.
It is noted that Igloo Tech Solutions and its suite of modular offerings—Igloo Agent, Igloo Consumer, and Igloo Partner—powered by the no-code core platform Turbo is designed with flexibility in mind.
Each solution is modular and customizable to meet the specific needs of businesses, whether they’re looking to optimize agent networks, create seamless consumer experiences, or integrate advanced claims management.
Igloo is also quickly developing more AI capabilities to power its tech solutions.
To wit, its AI Claims Agent allows users to be guided seamlessly via chat to file their claims smoothly and upload relevant documents within minutes.
Claims are approved or rejected instantly, along with detailed reasons to help users rectify erroneous claim submissions, alleviating claims teams overheads and improving customer satisfaction.
AI Fraud Detection, which further enhances claims processing, assesses claim submission parameters and automatically files fraud cases and notifies claims and fraud teams.
Combining optical character recognition (OCR) tech and large language models (LLM) capabilities, AI Fraud Detection understands contextual data and semantics, detecting falsified and inconsistent claims and more.
“No one is better placed than Igloo to realize how AI and Agentic AI can change the way insurance is bought, sold and managed,” said Mehta.
“Our years of working closely with insurers, intermediaries, distribution partners, operations and claims teams helps us to have a firm grasp on their challenges,
“We are making great strides in developing AI capabilities at various touchpoints to make our Tech Solutions even more compelling and unrivalled,” he added.
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