Malaysian mobile operator U Mobile has entered a strategic collaboration with OpenAI to integrate artificial intelligence (AI) across its operations, also OpenAI’s first collaboration with a telecommunications provider in Malaysia.
In a statement on Wednesday, U Mobile said it will gain early access to OpenAI’s latest models, which can apply to areas including automating internal processes, software development, data analytics, network operations, cybersecurity, and digital content.
The companies did not disclose the financial details of the collaboration.
U Mobile, also Malaysia’s newest 5G network provider, said the work spans many areas, such as building AI skills among its workforce, developing customer-facing applications, supporting enterprise and partner innovation, and strengthening cybersecurity.
Amazon Web Services will provide cloud infrastructure and technical support to help develop and scale the applications.
As part of the arrangement, OpenAI will become an anchor partner of U Mobile’s Enterprise Innovation Platform, a program to let businesses, startups, developers and universities test and validate AI applications. U Mobile and OpenAI will jointly broaden access to AI-enabled products and services for consumers and businesses.
Neil Tomkinson, CIO of U Mobile, said the company was embedding AI across its business to help employees work more efficiently and improve decision-making as it moves toward becoming an AI-enabled telco.
Fred Groen, OpenAI’s head of mid-market go-to-market for Asia Pacific, said the collaboration would focus on AI’s support for U Mobile’s workforce, customer experience, enterprise offerings, and cybersecurity.
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