Customer conversation management platform respond.io has raised $62.5 million in a Series B funding round led by Camber Partners, with participation from Endeavor Catalyst and existing investors, as the company looks to accelerate its expansion in North America and Europe.
The Malaysia-founded software-as-a-service (SaaS) company said in a statement on Tuesday that the fresh capital will be used to strengthen its regional presence and pursue acquisitions, particularly in Western markets, following strong growth across Asia-Pacific, Latin America and Europe, the Middle East and Africa (EMEA).
The new capital would also support product development, faster customer support and expansion into markets where social commerce and conversational sales are becoming increasingly important.
Respond.io said it currently generates annual recurring revenue (ARR) of $35 million and recorded 169 percent year-on-year growth, driven by increasing adoption of customer conversation platforms among business-to-consumer (B2C) companies.
Founded in 2017, the company provides businesses with tools to manage customer interactions across messaging, voice and social media channels, including WhatsApp, TikTok, Instagram, Messenger, Telegram, email and live chat.
Since raising $7 million in its Series A round in 2022, respond.io has expanded its offerings to include voice calling, deeper channel integrations and artificial intelligence (AI)-powered agents.
The company is a Meta Business Partner and TikTok Marketing Partner, and said it was among the early adopters of integrations such as the WhatsApp Business Calling API, TikTok Business Messaging and TikTok Messaging Ads.
Respond.io also said its AI strategy focuses on embedding AI agents directly into customer communication workflows rather than offering standalone chatbot solutions.
The company processes more than two billion messages each quarter and said the volume of interactions handled through its platform provides insights that help improve the performance and reliability of its AI agents.
According to respond.io, its AI agents are designed to operate within existing customer relationship management (CRM) systems, routing logic and workflow automation tools, while allowing conversations to be transferred to human agents when necessary.
To support its platform, the company works with technology providers including Amazon Web Services and OpenAI. It said its infrastructure is designed to maintain 99.999 percent uptime while handling large-scale messaging volumes.
The firm also said demand for customer conversation platforms has been strongest in markets where messaging has become a primary channel for sales and customer engagement.
These include countries across Asia, Latin America and the Middle East, where consumers frequently complete purchases or bookings through messaging applications.
It is noted that Respond.io now serves more than 10,000 businesses in over 180 countries.
The latest funding round brings in investors with extensive experience in enterprise software.
New York-based Camber Partners has previously backed companies including Dropbox, PandaDoc and Pipedrive, while Endeavor Catalyst is chaired by LinkedIn Co-founder Reid Hoffman, according to the statement.
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