Foodpanda Malaysia and digital health partner Heydoc Health have teamed up to launch Malaysia’s first outpatient care for gig workers pilot program.
The duo announced in a statement on last Wednesday about the official launch of futureK – a pioneering outpatient care pilot program launched for foodpanda delivery partners and their families.
Through this partnership, delivery partners will enjoy access to affordable, digital-first outpatient healthcare services, including unlimited teleconsultations with licensed doctors via the DOC2US platform; e-prescriptions with medication provided for acute minor conditions, available via pickup or delivery; coverage extension to family members; seamless digital experience that simplifies access to care.
“This is not just a healthcare plan. It is a reflection of our ongoing commitment to the people who keep foodpanda moving,
“Our delivery partners are the heartbeat of our platform, braving all conditions to serve millions of Malaysians daily,” said Shubham Saran Operations Director of foodpanda Malaysia.
“Although they are freelancers, we are focused on supporting their well-being in meaningful ways, through our pandahearts initiative,
“With Future K, we are taking a bold step forward by offering a healthcare solution that is accessible, affordable, and inclusive as a testament to what we can achieve when innovation meets empathy,” he added.
To ensure comprehensive dual-sided feedback and develop a solution truly tailored to delivery riders, a three month pilot program will be launched. During this phase, data and rider input will be collected to refine and strengthen the offering ahead of a national wide roll out.
In addition to outpatient care, the program will also provide digital health education modules focused on preventive care, chronic condition management, and mental wellbeing empowering freelancers with the knowledge and support needed to stay healthy, informed and resilient.
Built upon Heydoc Health’s robust digital infrastructure, futureK leverages artificial intelligence, blockchain and smart medication management tools to keep outpatient care efficient and cost-effective.
These innovations make it possible to offer affordable care that also supports early intervention, chronic disease prevention, and proactive health management for riders and their families.
It is noted that Malaysia’s gig economy, a sector poised to contribute billions to the national gross domestic product (GDP) continues to grow rapidly.
However, many gig workers do not have a variety of options for affordable accessible healthcare coverage.
Addressing this critical gap Future K introduces a fixed-fee model that blends capitated care with digital-first access, offering riders predictable costs, streamlined support and greater peace of mind, said the statement.
“Heydoc Health was founded on the belief that technology should close the healthcare access gap, not widen it,
“FutureK introduces a new model of outpatient care that is accessible, cost-effective, and aligned with how people live and work today,” said Dr. Raymond Choy, Founder and Chief Executive Officer of Heydoc Health.
According to him, Foodpanda’s role in launching this pilot reflects a thoughtful, people-first approach to supporting the freelance community.
“It shows that when business leaders prioritize the right focus areas, innovation flourishes,” he added.
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