VinFast Auto India, the Indian subsidiary of Vietnamese electric vehicle (EV) firm VinFast, has announced a strategic service partnership with RoadGrid, a EV charging and aftersales solutions provider in the country, to build charging and aftersales support.
VinFast said in a statement that through this partnership, the firm is fortifying its service and charging capabilities across India, laying a strong foundation for sustained expansion and delivering a premium ownership experience in the rapidly evolving electric mobility space.
As part of its commitment to enhance customer experience, VinFast aims to establish extended service workshops by partnering with potential service providers, including RoadGrid, to boost its aftersales operations across India.
As VinFast prepares for its upcoming product launch in India, the company is laying strong groundwork to ensure nationwide accessibility, reliability, and convenience for its customers; and the partnership with RoadGrid is a part of this effort.
RoadGrid is a firm aims to develop a smart and scalable ecosystem tailored to the evolving needs of EV users across the country.
With operations in multiple cities, the company blends advanced charging infrastructure with integrated service solutions, delivering a seamless and efficient experience for both EV owners and fleet operators.
With a shared vision for green mobility, VinFast and Roadgrid have collaborated on proactive service support to ensure optimal performance of the EV ecosystem.
The collaboration with Roadgrid, based on an integrated approach that is expected to ensure seamless customer experience, will enable real-time charging access, diagnostics-driven service offerings, and enhanced digital integration to support a scalable EV ecosystem.
“At VinFast- our vision for India to build an entire EV ecosystem grounded in quality, accessibility, and long-term customer support. Our goal is to make owning an electric vehicle as effortless and reassuring as possible,
“By joining hands with RoadGrid, we are taking meaningful steps to ensure that every VinFast customers in India has access to dependable charging and responsive service,” said Pham Sanh Chau, Chief Executive Officer of VinFast Asia
Meanwhile, Deepesh Shrinath, Chief Executive Officer of RoadGrid, said VinFast’s entry into the Indian EV market is a turning point, and the firm is proud to be part of their journey.
“Together, we aim to redefine EV ownership through smart infrastructure, real-time connectivity, and a reliable service backbone,” he added.