Carsome Group, Southeast Asia’s largest integrated car e-commerce platform, and Petronas AutoExpert, a business unit under Petronas Lubricants Marketing Malaysia, have formed a strategic partnership to enhance aftersales service offerings for customers across Malaysia.

This collaboration highlights both companies’ commitment to building an integrated automotive ecosystem that goes beyond car sales to include comprehensive aftersales support, the duo said in a statement on Tuesday.

The partnership designates Petronas AutoExpert as Carsome’s Official PaWorkshop, with Carsome providing training, internships, and workforce supply to support the expansion of existing and future service centers.

Additionally, Carsome Academy, the group’s automotive training institution, will collaborate with Petronas AutoExpert outlets under Sijil Kemahiran Malaysia (SKM) TVET
Apprenticeship Program.

Together, they certify technicians in compliance with Malaysian Standards, focusing on upskilling and reskilling the current workforce to drive sustainable growth and meet the evolving needs of the industry.

In the first phase, the partnership will introduce services at 15 Petronas AutoExpe locations beginning January 13, 2025, complementing Carsome’s existing service centers in Ampang and Petaling Jaya.

From the launch date onwards, customers will be able to place bookings at these 15 outlets in addition to Carsome’s centers through Carsome’s app or website.

This strategic move not only enhances service accessibility but also enables both companies to explore new market segments and expand their service offerings, further strengthening their market presence in the automotive industry.

Additionally, Carsome will establish new inspection points at selected Petronas AutoExpert locations in January 2025, allowing customers to conveniently schedule these services through Carsome’s online platforms when a Carsome inspection center is unavailable nearby.

Petronas AutoExpert Operators would also benefit from this additional service offering, creating a new revenue stream and enhancing their traditional business model.

“This strategic partnership represents a pivotal milestone for both Petronas AutoExpert and Carsome, which reinforces our commitment to make our customers’ everyday lives simpler and better,

“This collaboration is more than just a business move – it is a promise to elevate the automotive service experience to new heights,” said Mohd Zameer B Zahur Hussain, Chief Executive Officer of Petronas Lubricants Marketing Malaysia Sdn Bhd.

“By combining our expertise, we are poised to deliver an unprecedented level of service, convenience, and value-added benefits, ensuring that every customer receives reliable service, genuine care and a peace of mind,” he added.

Meanwhile, Eric Cheng, Carsome’s Co-founder, Chairman, and Chief Executive Officer, said providing comprehensive aftersales services and additional inspection points at
selected Petronas AutoExpert locations, will ensure their customers receive continued support long after the purchase.

“This partnership offers convenience and peace of mind, as they can access high-quality maintenance services and vehicle inspections nationwide,

“It underscores our commitment to delivering a seamless, worry-free car ownership experience, making it easier for our customers to keep their vehicles in top condition and enjoy the full benefits of our integrated ecosystem,” he added.

Petronas AutoExpert manages Petronas Lubricants Marketing Malaysia’s network of automotive service providers offering top-end products and high-quality car maintenance services, providing convenience to customers by bringing together Petronas’ Fluid Technology SolutionsTM and technical expertise under one roof.

With operations across Malaysia, Indonesia, Thailand, Singapore, and the Philippines, Carsome aims to digitize the region’s used car industry by reshaping and elevating the
car transaction and ownership experience.

Together with subsidiary brands iCar Asia, WapCar, and CarTimes, and Carsome Capital, Carsome provides end-to-end solutions to consumers and used car dealers across the decision funnel, from car content consumption, car inspection, and ownership transfer to financing and other ancillary services, promising to bring trust, transparency, and choice to our customers.

Carsome Academy, an automotive training institution, further enhances the ecosystem by equipping future talents with industry-relevant skills, ensuring a steady pipeline of qualified professionals in the automotive sector.

KAF-Carsome consortium’s KAF Digital Bank receives license approval to commence operations