Singapore-based insurtech bolttech, has partnered with Thailand’s mobile network operator AIS, to deliver embedded protection services including mobile device switch and replacement services to AIS customers for the recently-launched AIS Care+ programme.

Both parties said in a statement Tuesday that the partnership reinforces bolttech’s position as a leading provider of embedded device protection across Asia and Europe.

According to the statement, the AIS Care+ programme allows customers to switch or replace their smartphones and tablets flexibly for any reason and at any time from the comfort of their homes.

Customers can get doorstep delivery with a money-back guarantee that ensures they are supported in a timely manner, as little as within six hours in Bangkok.

Both these features are a first in the market for Thailand.

The plan includes a “no questions asked” option for customers to exchange their current mobile device for a different brand, color or model.

Bolttech also provides a complimentary screen replacement service now bundled with the AIS Care+ plans.

“We’re thrilled to partner with bolttech, a global expert in device protection, to launch this innovative and differentiated protection service offering in Thailand,” said Saran Phaloprakarn, Head of Mobile and Consumer Products, AIS.

“AIS Care+ gives our customers more choice and convenience for changing or fixing their mobile devices, without having to deal with complicated and time-consuming claims and servicing requests,

“Our collaboration with bolttech has been integral to our efforts to deliver comprehensive services that help our customers stay connected at all times,” he added.
AIS Care+ is available to all AIS customers who purchase a smartphone or tablet at any AIS-branded stores such as AIS Telewiz or AIS Buddy stores. Customers can subscribe to either a monthly or 12-month service.

“Our device protection embedded with AIS, the leading telecommunications brand in Thailand, is another major step in our partner-led strategy for the market,

“We will continue to build on our partnership with AIS to offer more value to their growing customer base,” said Baldev Singh, Chief Executive Officer Southeast Asia, bolttech.

Bolttech is an international insurtech with a mission to build the world’s leading, technology- enabled ecosystem for protection and insurance.

The firm serves customers in 30 markets across North America, Asia and Europe.

With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

AIS is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz.

The company has the most subscribers in Thailand, counting over 45.7 million in September 2022.

The firm is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high- speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners.

The company is also expanding into AIS eSports and AIS insurance service.

All of this is to support the vision of becoming a cognitive tech-co with the potential to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.

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