Vietnam-based electric vehicle maker VinFast and France-based roadside assistance provider IMA Group (IMA) have on Thursday announced a new collaboration to provide roadside assistance for VinFast customers in Europe.

Establishing a comprehensive service system ahead of the vehicle delivery demonstrates VinFast’s commitment to providing its customers with peace of mind, convenience and seamless experiences throughout their electric vehicle ownership journey, VinFast said in a statement.

The collaboration of VinFast and the IMA Group has a term of three years and covers a wide range of services including phone-fix, on the spot repairs, vehicle towing, repatriation home, pet repatriation, journey pursuit, waiting on site for repairs, vehicle recovery, and replacement vehicle.

VinFast’s European customers will be able to conveniently get 24/7 roadside assistance via phone call or VinFast app on smartphone wherever they are.

They will be provided with vehicle services, report and payments, transportation arrangement for drivers and pets, pickup services, bringing them peace-of-mind on every journey.

“The partnership with IMA is VinFast’s strong commitment to providing European customers with a seamless experience throughout their electric vehicle ownership journeys,

“We strongly believe the extensive network and comprehensive services of IMA will provide VinFast customers with assurance and convenience on their transition to electric mobility,” said Ho Thanh Huong, Chief Executive Officer of VinFast in Europe.

IMA is one of the leading roadside assistance providers in Europe, ranked number one in France by a number of motor insurance policies* and also the leader for electric vehicle assistance with 40 percent of the French fleet. 

Its services span across Europe and score 95.3 percent of overall customer satisfaction.

The ability to deliver a simple and effective customer journey, as well as an interdisciplinary network of responsive service providers, makes IMA the ideal partner for VinFast’s journey to reach the hearts of European customers.
“We are proud to have been appointed by VinFast. The partnership with VinFast supports our strategy to serve low-carbon mobility,

“As a pioneer and leader in electric vehicle assistance in France, the IMA Group will be committed to offering its services to VinFast’s customers for their peace-of-mind and convenience on every journey,” said David Pino, Chief Executive Officer of IMA Group.

VinFast – a member of Vingroup – envisioned to drive the movement of global smart electric vehicle revolution.

Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.

Strongly committed to the mission for a sustainable future for everyone, the firm constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet.

VinFast has recently announced the opening of the first two stores in Cologne and Paris as the starting point for its European retail store network.

The company also announced collaboration with leading partners in charging solutions and financing services, building a comprehensive service system to ensure customer satisfaction.

The partnerships reflect VinFast’s customer-centric philosophy and the commitment to making electric vehicle attainable, safe, seamless and convenient for everyone during the whole ownership experience.

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