How Parcel Perform is reimagining the logistics experience for businesses and end-users [ORIGIN Innovation Awards Q&A]

Online retail is the main driver of parcel delivery volume and there are ways to better manage the e-commerce industry, especially in the last mile delivery. In the past, it was considered a norm to leave the customer’s experience journey to the carriers. However, with the rise in the expectations of the last mile journey, leaving our customers dissatisfied is no longer acceptable.